In the spirit of sharing at this time of year I wrote about viral marketing in my last post. 2009 is now just around the corner and the premier focus will definitely be answering the question—how will you engage your consumer with the goal of building brand evangelists one person at a time?
This morning I saw an article about Palm and a 4 wk campaign called Claüs that they launched on Facebook with great success. Claüs has more than 58,000 Facebook fans and “tens of thousands” of people have clicked into Palm’s site for more info, and similar numbers have texted to enter the wish list contest, according to Palm. The most interesting stat, however, is that 26% of Claüs site visitors have come through invitations from friends.
“Most marketers are using a social media page with one or more on-page applications, but this is the first campaign we’ve worked on that also offers deeper user applications that drive interaction and the viral element by getting site users to then get their friends involved,” says Scott Kleper, chief technology officer and founder of San Francisco-based Context Optional, which developed the campaign’s applications.
So here is what the campaign consisted of:
The campaign, launched Nov. 26 and running through Jan. 4, centers on a Facebook page (www.facebook.com/claus) hosted by “Claüs”–the hipper name chosen by Santa Claus to reflect his “down” new image and lifestyle since he was transformed by being gifted with a Palm Centro. (Sample profile copy: “I functioned for centuries as a recluse, only emerging once a year under the cover of darkness to spread joy … The phone inspired me to turn my life around, I got in shape, found a new tailor, it’s like I feel 30 years younger … don’t try to sit on my lap, a fist bump will do.”)
The page includes five main applications: Claüs’s Yule Log Music Player (downloadable); the ClaüsRemixed holiday album (also downloadable); a Claüs video player (downloadable with ability to share viral videos); Naughty or Nice (users submit friends’ names for Claüs’ two lists); and the Claüs White Elephant Party (where users can play the classic trade-off-bad-gifts party game on Facebook with … guess who).
There are also ample videos (such as Claüs’ encounter at a posh restaurant with a confused valet charged with parking the Bearded One’s sleigh), and new ones are being added frequently to keep the site fresh, reports Palm Director of Marketing Communications Scott Hancock. Then there’s the wish list contest-one good little Facebook user who’s texted Claüs the gift he/she most wants (up to $10,000 in price) will see that wish come true. And of course, the page features Claüs replying to posts and offers holiday e-cards featuring the Claüster using his Centro while perched on a chimney, rather recklessly driving his sleigh, etc.
Traffic-driving components included launching the site by airing a longer (60-second) video on cable (including Bravo, MTV, VH1, ESPN, ESPN2, ESPN News, E! Entertainment, Comedy Central, G4, Fuse and TBS) and in movie theaters in key metro markets, including New York, Los Angeles, Chicago, Atlanta, Dallas and San Francisco. Other support includes bus shelter ads and billboards.
They say the most interesting aspect is that 26% of the Claus visitors have come from friends sending to friends. This example continues to show the promise of viral marketing and a very clever way to engage your customer.
Wishing you all a wonderful holiday. I hope you will continue to pass on our blog in 2009!